Frequently Asked Questions

Check most frequently asked questions here

Coffee Storage

How should I store my coffee beans?

Store your coffee beans in an airtight container in a cool, dark place to preserve freshness. Avoid storing them in the refrigerator or freezer, as moisture can affect the flavor.

How long do coffee beans stay fresh?

Coffee beans are best used within two to three weeks of roasting for optimal flavor. Ground coffee should be used within one week of grinding.

Coffee Roast Levels

Why are most of your coffees medium roast?

Most of our coffees are medium roast because this roasting level balances acidity and body, highlighting the unique flavors of the beans while maintaining a smooth and well-rounded taste. Over-roasting coffee can burn the beans, leading to a bitter flavor and the potential loss of beneficial compounds. That’s why we avoid over-roasting to ensure both quality and taste.

Product Range

Do you sell Single Origin coffees?

No, we do not sell Single Origin coffees. Instead, we offer Hawaiian coffees, Kona coffee, and our special and famous blends that feature the best coffee beans from around the world, with some blends including Hawaiian coffee.

Popular Coffee Blends

Which of your coffee blends are the most popular?

Our most popular coffee blends include the Haleiwa Blend, North Shore Blend, Pipeline Blend, Ha Espresso, and Aloha State of Mind Blend. Each of these blends offers a unique and delightful flavor profile, making them favorites among our customers.

Flavored Coffees

Do you have flavored coffees?

Yes, we offer a selection of flavored coffees, including our Vanilla Macadamia Blend and Macadamia Blend. Additionally, we have a seasonal Pumpkin Spice Blend available from mid-October to Christmas time.

General

What types of coffee do you offer at Coffee Gallery?

We offer a variety of coffee blends, flavored coffees, Hawaiian coffees, certified 100% Kona Coffee, seasonal coffee blends, and our signature Ha Espresso Blend. Each blend is crafted with high-quality beans to ensure a rich and flavorful experience.

How can I contact Coffee Gallery for customer service?

You can contact us via our website’s contact form, email us at info@coffee-gallery.com, or call us at (808) 824-0368. We’re here to help with any questions or concerns you may have.

Coffee

Is your Kona Coffee 100% Kona?

Yes, our Kona Coffee is 100% pure Kona, sourced directly from the Kona region of Hawaii. It’s known for its smooth, rich flavor with a hint of nuttiness.

How should I store my coffee to keep it fresh?

To keep your coffee fresh, store it in an airtight container in a cool, dark place. Avoid storing it in the refrigerator or freezer, as moisture can affect the flavor.

What makes your Hawaiian Coffee special?

Our Hawaiian Coffee is from beans grown on the lush volcanic soil of Hawaii, offering a unique flavor profile that is both smooth and aromatic. It’s a taste of paradise in every cup.

What is the Ha Espresso Blend?

The Ha Espresso Blend is our signature espresso blend, known for its rich, smooth flavor with notes of chocolate and caramel. It’s perfect for making espresso shots, lattes, and cappuccinos.

Discounts and Promotions

Do you offer discount codes?

Yes, we offer discount codes during special holidays and promotions. Be sure to check our website regularly for the latest deals and discounts on your favorite Coffee Gallery products.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy for most products. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return.

How do I return a product?

To return a product, please contact our customer service team for instructions. You will need to provide your order number and reason for return.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive your returned item. You will receive a confirmation email once your refund has been issued.

Coffee Preparation

What is the best way to prepare my coffee?

The best way to prepare your coffee depends on your personal preference and the type of coffee maker you use. Generally, we recommend using freshly ground coffee beans and clean, filtered water. Follow the instructions for your specific coffee maker for the best results.

What is the ideal water temperature for brewing coffee?

The ideal water temperature for brewing coffee is between 195°F and 205°F (90°C to 96°C). Water that is too hot can extract bitter compounds, while water that is too cool can result in under-extracted coffee.

Should I use filter or tap water for brewing coffee?

For the best taste, we recommend using filtered water to brew your coffee. Tap water can contain impurities and minerals that may affect the flavor of your coffee.

Brewing Methods

What are the different methods to brew coffee?

There are several popular methods to brew coffee, including:

1.Drip Coffee Maker: Convenient and easy to use, ideal for making multiple cups at once.

2.French Press: Known for producing a rich, full-bodied coffee.

3.Pour-Over: Allows for precise control over brewing time and water temperature, resulting in a clean, flavorful cup.

4.Espresso Machine: Produces strong, concentrated coffee, perfect for espresso shots and espresso-based drinks like lattes and cappuccinos.

5.Aeropress: Compact and versatile, great for making a single cup with rich flavor.

6.Cold Brew: Involves steeping coffee grounds in cold water for an extended period, resulting in a smooth, less acidic coffee.**

How do I make cold brew coffee?

To make cold brew coffee, combine coarsely ground coffee beans with cold water in a ratio of 1:4 (1 cup of coffee to 4 cups of water). Let it steep in the refrigerator for 12-24 hours. Strain the mixture using a fine-mesh sieve or coffee filter, and your cold brew is ready to serve. You can dilute it with water or milk to your taste.

What is the French Press brewing method?

The French Press method involves steeping coarsely ground coffee in hot water for about 4 minutes. After steeping, you press the plunger down to separate the grounds from the coffee. This method produces a rich, full-bodied cup of coffee.

Coffee Grinding and Measurements

How should I grind my coffee beans?

The grind size depends on your brewing method.
For example:

Coarse Grind: Suitable for French Press and cold brew.
Medium-Coarse Grind: Ideal for pour-over coffee makers like Chemex.
Medium Grind: Best for drip coffee makers.
Fine Grind: Used for espresso machines and Aeropress.

How much coffee should I use per cup?

A general guideline is to use 1 to 2 tablespoons of ground coffee per 6 ounces of water. You can adjust the amount based on your taste preferences.

How do I measure coffee for brewing?

Using a kitchen scale to measure coffee is the most accurate method. Measure the coffee in grams, using a ratio of about 1 gram of coffee to 15-18 grams of water for optimal extraction. If you don’t have a scale, you can use tablespoons or a coffee scoop.

Mugs

What are the best insulated coffee mugs?

When it comes to the best insulated coffee mugs, several factors contribute to their quality. Here's a guide to help you choose:

Thermal Performance: Look for mugs made with double-wall vacuum insulation technology. This design keeps your beverages hot for longer periods, usually up to several hours, without compromising taste or temperature.
Material: Stainless steel is a popular choice for its durability and ability to maintain temperature. Some mugs also come with a ceramic or plastic exterior, offering more options for customization and style.
Leak-Proof Design: Ensure the mug has a reliable sealing mechanism to prevent leaks and spills, especially if you plan to carry it around during travel or commute.
Size and Portability: Consider the size of the mug based on your preferred serving and how portable you need it to be. Some mugs fit standard cup holders, making them convenient for on-the-go use.
Ease of Cleaning: Opt for mugs with wide openings or removable parts for easy cleaning. Dishwasher-safe options save time and effort in maintenance.
Brand Reputation and Reviews: Research brands with a reputation for producing high-quality insulated mugs. Customer reviews and ratings can provide insights into real-world performance and durability.

Based on these criteria, popular choices for the best-insulated coffee mugs include Yeti, Contigo, Hydro Flask, and Thermos. Remember to prioritize your specific needs and preferences when selecting the perfect mug to enjoy your favorite hot beverages wherever you go.

What types of mugs do you offer?

We offer a variety of mugs, including ceramic, glass, and travel mugs. Our mugs come in different sizes and designs, perfect for enjoying your favorite Coffee Gallery blends.

Are your mugs dishwasher safe?

Yes, most of our mugs are dishwasher safe. Please refer to the product description for specific care instructions.

Can I purchase mugs as gifts?

Absolutely! Our mugs make great gifts for any coffee lover. We also offer gift wrapping services to make your gift extra special.

Orders and Shipping

Do you offer free shipping?

Yes, we offer free shipping on orders of $100.00 or more. Enjoy your favorite Coffee Gallery products with the added benefit of free delivery for larger orders!

How do I place an order?

You can place an order directly on our website. Simply add your desired products to the cart and proceed to checkout. If you need assistance, our customer service team is here to help.

What are your shipping options?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the shipping method chosen at checkout.

Does Coffee Gallery offer free shipping?

"Absolutely! Coffee Gallery is proud to offer free shipping on all orders over $100 within the United States. Enjoy your favorite coffee products without the extra shipping cost!"

Do you ship internationally?

Yes, we ship internationally. Please note that international shipping rates and delivery times may vary.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email.

Account

How can I reset my password?

Forgot your password, huh? No worries, resetting it here on the Coffee Gallery website is a breeze! Just follow these easy steps, and you'll be sipping your favorite coffee and browsing our site in no time:

Find the "Account" or "Log in" link - This link is usually hanging out in the header or footer, depending on our site's design.
Find the magic link - On the login page, look for the "Forgot your password?" or "Reset your password" link. It's typically chilling below the email and password input fields.
Enter your email address - Type in the email address associated with your account and hit "Submit," "Send Reset Link," or something similar. We'll send you an email with a password reset link pronto!
Check your inbox - Keep an eye out for our password reset email. If you don't see it within a few minutes, take a peek in your spam or junk folders. If it's still playing hide-and-seek, give the process another go to ensure you entered the right email address.
Click the reset link - Open the email and click on the "Reset your password" or "Change your password" link.
Create a new password - You'll be taken to a page on our site where you can cook up a new password. Enter your shiny new password in the provided field, and confirm it by typing it again in the confirmation field.
Save your changes - Click "Save," "Update," or something similar to make your new password official.
Log in and enjoy - With your new password in hand, log in to your account and get back to exploring everything Coffee Gallery has to offer!

100% Kona Prime Medium Roast Hawaiian Coffee Beans

What type of coffee beans are used in the Coffee Gallery's 100% Kona Prime Medium Roast?

Our 100% Kona Prime Medium Roast is made from a blend of Arabica, Bourbon, and Yellow Caturra coffee beans, all grown in the rich volcanic soil of Hawaii's Hualālai and Mauna Loa mountains.

What flavor profile can I expect from this coffee?

You can expect a delicious combination of citrus, chocolate, and caramel notes in our 100% Kona Prime Medium Roast coffee, creating a rich and complex taste that is sure to delight your taste buds.

What roast level is the 100% Kona Prime Medium Roast?

This coffee features a medium roast level, which brings out the full flavor profile of the beans while maintaining a smooth and balanced taste.

Is this coffee available in whole bean form?

Yes, our 100% Kona Prime Medium Roast is available as whole bean coffee. This allows you to grind the beans fresh for maximum flavor and aroma, tailoring the grind size to your preferred brewing method.

What makes Coffee Gallery's 100% Kona Prime Medium Roast coffee special?

Sourced exclusively from Coffee Gallery, our 100% Kona coffee is grown in the unique conditions of Hawaii's Big Island, providing a luxurious and distinctive coffee experience that is perfect for coffee aficionados and those looking for a taste of paradise.